Tenant FAQs

TriCap Property Management only represents the landlord. We have an agency agreement with the Owner of the home. We assist with the leasing process to ensure a smooth transition into your next rental.

Our office location is currently closed to the public. We assure you excellent service even though our offices have been virtual since COVID.

The mailing address is 9650 Strickland Rd STE 103-203, Raleigh, NC 27615. Business Hours are Monday-Friday from 9am-5pm.

🛠️ Repair Procedures for Your Rental Home

In the event of a life-threatening emergency, call 911 immediately.

Our goal is to address all necessary repairs promptly and professionally to ensure your home remains comfortable and safe. Please remember that your lease outlines the legal responsibilities for both tenant and landlord when it comes to repairs.

🔧 How to Submit a Repair Request

• Non-Emergency Repairs:
  All standard maintenance requests should be submitted through your Resident Portal. Requests are reviewed during normal business hours.
• Emergency Repairs:
  An emergency is if your health or safety is at risk, or there is active damage to the property.

⚠️ What Is Considered an Emergency?

Emergency repairs involve situations that materially interfere with your life, health, or safety, or cause active property damage. If you experience any of the following, please submit an emergency request immediately:

Examples of Emergencies:

• No heat in the property during winter (when outside temperature is below 55°F)
• No air conditioning in the property during extreme summer heat (typically above 85°F)
• Gas leak or suspected carbon monoxide leak
• Major water leak or burst pipe – FIRST Shut Off water to the House using your main water shutoff valve or call your Water Utility Service and report an emergency water leak so they can shut it off at the street. If you also try the local fire department as they have the tools to shut off water at the street.
• Sewer system backup (especially in units with only one bathroom)
• Electrical issues posing fire hazard (e.g., sparking outlets or burning smells)
• Broken exterior doors or windows that compromise security
• Flooding or storm damage affecting habitability
• Refrigerator or Stove not working

🔧 What Is Considered a Non-Emergency?

Non-emergency issues are those that do not pose immediate health risks or damage to the property. These should be submitted through the portal and will be addressed in the order received.

Examples of Non-Emergencies:

• Dripping faucet or slow drain
• Running toilet (if you have another working bathroom)
• Lightbulb replacement
• Noisy appliances
• Pest control concerns (unless posing immediate health risk)
• Broken blinds or window screens
• Cosmetic issues (e.g., chipped paint, loose cabinet hinges)
• Appliance malfunctions (microwave, dishwasher, coffee maker or other appliance provided )

⏱️ Emergency Response Timeline

If your issue qualifies as an emergency:

• Initial Response: Our team will respond within 24 hours with the plan and estimated timeline for repairs.
• Completion Target: Most emergency repairs are completed within 7 days, depending on contractor availability, access to the unit, and materials.
• Temporary Housing: If a repair renders the home uninhabitable and affects your health or safety, you may request a hotel room or comparable temporary housing at no cost for up to 30 days, while repairs are completed.

We appreciate your cooperation and understanding as we work to maintain a safe and functional home for you.

Important

Per the terms of your residential lease agreement you are responsible, at your own expense, for certain repair items. If you submit a repair request for one of the below listed items you may be back billed for the cost of the repair.

Click the links below to view self-help repair videos on common repair items for which you may be responsible.

• Toilet backups
• Slow draining sinks or tubs
• Garbage disposal malfunction
• Reset electrical breaker
• Smoke / CO2 detector battery replacement
• AC filter replacement

Rent is due on the 1st day of the month, and late fees are applied to your account at the end of the day on the 5th of the month.

No, please contact us if you need service. We must screen who is accessing the property for the protection of the tenants. Therefore, we will use our pre-screened and pre-approved vendors.

Our Tenants have a secure on-line portal which gives 24/7 access to all documents related to the rental.